I can't sign in
Fix common sign-in problems - wrong email, expired links, no workspace, lost second factor or a suspended membership.
| Situation | What to do |
|---|---|
| Forgot your password | Use the identity provider's Forgot password link on the sign-in screen. Relay doesn't store passwords. |
| Link expired. Start again. | Start again from the sign-in page in one tab. |
| No workspace yet. Ask an admin to invite you. | Your sign-in works but you're not in a workspace. Ask for an invitation, or start a free trial. |
| You're in, but the workspace you expect is missing | You were removed, or the invitation used another email. Ask the workspace admin. |
| Your access to this workspace is suspended. Contact the workspace owner. | An admin suspended you. Only they can reactivate you. |
| Lost your phone or passkey | Use a recovery code. |
| You verified as a different account | You're signed in at the identity provider as someone else. Sign out there and retry. |
| Session ended keeps appearing | Sessions end after 30 minutes idle. Check your device clock and that cookies are allowed for Relay. |
| Identity provider error | Try again in a few minutes; if it continues, contact your admin or Relay support. |
Your email must be verified at the identity provider before Relay can sign you in or match an invitation.
Related articles
- Sign in and sign outHow signing in to Relay works, how long a session lasts, and what the sign-in error messages mean.
- Lost your phone or passkey - use a recovery codeSign in with a one-time recovery code, replace your lost factor, and what to do if you have no codes left.
- Accept an invitationJoin a workspace from an invitation link, including when you already use Relay with another workspace.
- My invitation link doesn't workFix expired, revoked, already-used or wrong-email invitations.