Accept an invitation
Join a workspace from an invitation link, including when you already use Relay with another workspace.
Steps
- Open the link from your invitation email (or the link a colleague sent you). The page shows Join <workspace>, the role you were given, a masked version of the invited email address and when the invitation expires.
- Select Accept.
- Sign in with the invited email address. If you don't have a Relay sign-in yet, the sign-in page lets you create one where your organisation allows it; your email address must be verified.
- Result: you land in the workspace. If you already belong to other workspaces, you can switch between them from the workspace switcher at the top of the sidebar.
If something goes wrong
| You see | Why | What to do |
|---|---|---|
| Sign in with the invited email / Use the invited email address | You signed in with a different address. | Sign out, then accept again with the invited address. |
| Expired. Ask for a new one. | The link is older than the workspace allows (72 hours by default). | Ask the person who invited you to resend it. |
| Revoked. | The invitation was withdrawn. | Ask the workspace admin. |
| Already accepted. | You already joined. | Just sign in. |
| No longer valid — ask for a new one | The invitation can no longer be used (for example the sender lost the right to grant your role). | Ask for a new invitation. |
| You verified as a different account | The identity provider signed you in as someone else. | Sign out of the identity provider and try again. |
Good to know
- Some roles (Owner, Admin, Publisher and Brand manager by default) need two-step verification before you can do sensitive things such as scheduling. You can still read everything until you set it up; see Set up two-step verification.
- A guest invitation gives access only to reviews shared with you, and only until the date shown.