Sign in and sign out
How signing in to Relay works, how long a session lasts, and what the sign-in error messages mean.
Relay doesn't keep passwords itself. Sign in sends you to your Relay installation's identity provider, which checks your password (and second factor, when you have one) and sends you back.
Sign in
- Go to the sign-in page and select Sign in.
- Enter your email and password at the identity provider; complete two-step verification if asked.
- Result: you land on Overview (or on the page you were trying to open). If you belong to several workspaces, you return to the one you used last.
New to Relay? Start a free trial on the sign-in page creates a sign-in and a new workspace (where self-service sign-up is enabled). To join an existing workspace you need an invitation.
How long you stay signed in
- A session ends after 30 minutes without activity or 12 hours after you signed in, whichever comes first. There is no silent extension: sign in again.
- Some actions ask you to verify again even within a session (see Verify it's you).
Sign out
Open the account menu (your avatar) → Sign out. To sign out other devices, use Manage your sessions.
Sign-in messages
| Message | What it means | What to do |
|---|---|---|
| Sign-in cancelled. | You cancelled at the identity provider. | Try again. |
| Link expired. Start again. | The sign-in attempt took too long or started in another tab. | Start again from the sign-in page. |
| No workspace yet. Ask an admin to invite you. | Your sign-in works but you belong to no workspace. | Ask for an invitation, or start a trial. |
| Use the invited email address. | You opened an invitation but signed in with another address. | Sign out and use the invited address. |
| Invitation expired. Ask for a new one. | The invitation link is too old. | Ask the admin to resend. |
| Session ended. Sign in again. | Idle or absolute time limit reached, or the session was signed out. | Sign in again. |
| Session changed. Sign in again. / You verified as a different account. | A different person or account was used during verification. | Sign in again as yourself. |
| Verification was not fresh. Try again. | A step-up check didn't include a fresh sign-in. | Repeat the verification. |
| Identity provider error. Try again. / Sign-in cancelled or refused. | The identity provider refused or failed. | Try again; contact your admin if it persists. |
More: I can't sign in.
Related articles
- Accept an invitationJoin a workspace from an invitation link, including when you already use Relay with another workspace.
- I can't sign inFix common sign-in problems - wrong email, expired links, no workspace, lost second factor or a suspended membership.
- Lost your phone or passkey - use a recovery codeSign in with a one-time recovery code, replace your lost factor, and what to do if you have no codes left.