Lost your phone or passkey - use a recovery code

Sign in with a recovery code

1. On the identity provider's second-factor screen, choose to use a recovery code instead.
2. Enter one of your saved codes. Each code works only once.
3. Result: you're signed in. For safety Relay signs out all your other sessions and emails your verified address.

Replace the lost factor

1. Go to Security (/security).
2. Remove the lost authenticator app or passkey (you'll verify again first).
3. Set up a new authenticator app or Add a new passkey.
4. Regenerate recovery codes, because you've used one.

No codes and no factor

Relay has no master password or bypass. Your Relay installation's identity-provider administrator must verify who you are (for example by a call with another workspace owner) and reset your second factor. Then sign in, set up a new factor and generate new codes. Ask your workspace owner to arrange this. If you are the only owner, contact Relay support (the support chat on Relay's website when it is enabled, or ask a colleague to open a request from Help → Contact support).

Limitations

• Workspace owners and admins can't reset your two-step verification inside Relay.