Message Relay support from the website
Use the chat button on Relay's home page to ask a question before or after signing up, and continue on another device.
Needs setup
Note: The website chat is turned on by Relay. When it's off you won't see the button; signed-in customers can always use Help → Contact support in the app.
Send a message
- On Relay's home page, select Send us a message (or Chat with Relay support when the team is staffing it live).
- Enter your Name, Email, a Topic and your Message; attach files if useful (image, PDF or text). Signed-in customers write as themselves (Signed in as …) and choose the Workspace.
- Select Send message. We'll reply here and email you when we do.
Replies appear in the chat on this browser. Relay emails your address a link when it replies — never the message text.
Continue on another device
Select Continue from another device (or Wrote to us from another device? Continue here), enter the email you used, and enter the 6-digit code or open the one-time link from the email (valid 15 minutes). A code is only sent if that address has conversations.
Privacy
- Typing an email doesn't prove who you are; it's only where replies go. Your website conversations are never merged into a Relay account or workspace.
- The chat doesn't show online status, typing or read indicators.